The Working day – Frontier customer faces third 7 days without having world wide web relationship

A Lyme person has experienced it with Frontier’s deficiency of conversation.

Hank Tenney of Grassy Hill Street said Wednesday that Frontier Communications has but to resolve an world-wide-web outage that began on July 1.

He advised The Working day he in no way anticipated a great — or even fantastic — relationship from his DSL company, which is slower than cable or fiber optic.

“But no connection for three weeks? And no clear resolution? This is just not right,” he stated.

Tenney lives about a 50 %-mile into the woods, in which Frontier is the only readily available solution, he said.

The company’s corporate general public relations representative acknowledged a sequence of issues emailed by The Day on Wednesday afternoon, but did not answer any of them. A general public relations representative from the organization called later Wednesday and reported the business is investigating reviews of the outage.

Tenney, no stranger to net assistance disruptions, explained Frontier specialists have been dispatched to his handle a fifty percent-dozen situations so much this 12 months. He claimed the professionals told him the issue requires a line to his property that the organization refuses to substitute.

He explained he referred to as the business, as he usually does, to report the most latest outage: “And as I always explain to them, following expending a 50 percent-hour heading by way of the very same course of action about and above again, ‘It’s not me. It is not my modem. It can be from your line someplace to mine,'” he said.

The concern hasn’t been resolved, despite several phone calls in excess of the past 3 weeks and recurring assurances by the enterprise that a technician was performing on it, according to Tenney.

He said a purchaser service consultant at a single issue advised him support experienced been restored when it had not been. “In the meantime, I am finding a textual content stating support is on, and then company is out once more. It truly is seriously perplexing,” he claimed.

He termed the firm past 7 days only to be explained to after again that a technician was on it.

“I’m sitting in the dim ages indicating no person looks to care that people — at minimum me, and I you should not feel I’m the only 1 — had been without the need of it at that stage for two weeks,” he explained.

Based mostly on the services outages research functionality on the company’s website, there have been outages at least along Grassy Hill Highway into Outdated Lyme, Blood Avenue in Lyme and several of their offshoots as of Wednesday afternoon.

Tenney, who described himself as “caught” with Frontier for now, lamented the lack of solutions on his remote assets. He reported a neighbor had achievement with an recognized substantial-speed satellite world wide web enterprise, but Tenney’s location didn’t get the job done with the sign.

Alternatively, he is hanging his hopes on Elon Musk’s large constellation of satellites that promises to produce superior-speed world-wide-web everywhere in the globe.

According to CNBC, Musk final month explained SpaceX’s satellite internet community Starlink expects to develop to a couple of hundred thousand people, maybe in excess of 500,000, inside of 12 months.

“The initially time I listened to about that, I place my cash down,” Tenney stated. “Concerning now and the end of the calendar year, I’m intended to be able to get a thing that will with any luck , let me to crack free from this Frontier nightmare.”

e.regan@theday.com